Canada’s Air Canada Settles Lawsuit Over Flight Cancellations and Refund Requirements

Canada’s Air Canada announced Thursday that it has reached a settlement agreement to resolve a lawsuit brought by United States class members on behalf of customers whose flights were canceled and then either not refunded, or refunded only part or all of the value of their tickets.

Under the settlement, Air Canada will pay $4.5 million to the class members and provide some service improvements.

In April 2017, Air Canada canceled travel plans for an estimated 24,000 customers due to severe weather in North America and Eastern Europe.

According to the Federal Court of Canada, “members have been deprived of the value of their travel.”

United States flight cancellations have contributed to surging complaints about airlines. This lawsuit will require Air Canada to refund tickets cancelled due to storms or new winter conditions.

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